Politique de remboursement
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase (if you ordered online, or provided contact information at time of purchase, we can find the order for you). Please do not send your purchase back prior to contacting us.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase (if you ordered online, or provided contact information at time of purchase, we can find the order for you). Please do not send your purchase back prior to contacting us.
Ashford items: items that have been shipped are subject to a 15% restocking fee.
Non-returnable items:
- Gift cards
- Custom ordered items (including hand dyed subscription items)
- Sale items
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment (processing may take several business days, depending on which payment method was used).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment (processing may take several business days, depending on which payment method was used).
Non-refundable deposits will not be refunded.
Orders over $500 paid via credit card: A 2.9% processing fee will be deducted from your refund as these fees are not credited back to us once we process the return.
We will not refund packages that are returned to us due to unwillingness to pay associated tariffs during the trade war occurring between Canada and the United States.
We will not refund packages that are returned to us due to unwillingness to pay associated tariffs during the trade war occurring between Canada and the United States.
Lost or Stolen Packages
Packages that are lost in transit will be covered only if shipping with insurance and a tracking number was purchased. We are not responsible for refunds for any stolen packages - if you are concerned about theft due to "porch pirate" activity in your area, we suggest using a shipping rate that includes a signature guarantee of delivery (please ask us about adding this if you aren't sure how to do so).
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges
Exchanges can be made within 30 days of purchase. Item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your exchange, we require a receipt or proof of purchase (If you ordered online, or provided contact information at time of purchase, we can find the order for you). Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Defective/Damaged Items
We only replace items if they are defective or damaged upon delivery. If you need to exchange it for the same item, send us an email at yarnlover@numanayarns.com. We will give you further instructions.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If an incomplete or otherwise undeliverable address was used at checkout and the customer does not contact us before the item has shipped, the customer is responsible for the cost of re-shipping the order.
If you are shipping an item over $75, you should consider using a trackable shipping service and purchasing shipping insurance, and possibly signature guarantee (see above for lost/stolen packages). If you are returning an order, we can’t guarantee that we will receive the package without tracking and insurance.
Note: the return policies do not apply to Wholesale Agreements, which have their own policies.
